New Zealand spas recognised at Annual World Luxury Spa Awards

A multitude of global spas were honoured at the 2019 Annual World Luxury Spa Awards, and some premier New Zealand locations were awarded among them. The annual awards were established in 2010 to offer a voice to clients and industry members in recognising international spas across a range of categories. Over 250,000 international voters have […]

Do you treat unwell patients?

Where do you draw the line when it comes to treating sick patients? It’s a tough call – on the one hand, turning away business that often results in a loss is never a favorable choice for a business owner or manager to make. But on the other, you may be posing a more serious […]

The beauty experience checklist

Want to know the secrets to salon success? It’s all about creating an unforgettable experience. In a bra shop we talk about Double D. In a beauty salon, skin clinic or day spa, it’s all about Double E – the customer EXPERIENCE and the EXPERT advice. Our industry landscape is changing fast. More than ever, our clients […]

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